Refund policy
Refund & Return Policy
At NIRSHAN, we are committed to delivering premium-quality clothing and an exceptional shopping experience. Every order is carefully inspected and packaged before dispatch.
We kindly request that you review our refund and return policy before placing an order.
1. Refund Eligibility
We offer refunds only for defective, damaged, or incorrect items delivered to customers.
To qualify for a refund:
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You must report the issue within 3 days of receiving your order.
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The item must be unused, unworn, and unwashed.
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The item must have its original tags and packaging.
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Clear photographs or videos showing the defect or incorrect item must be provided.
2. Parcel Opening Policy
Opening parcels before payment is not permitted.
Customers are requested to complete payment and receive their parcels before opening them.
If you discover a defect or receive an incorrect item, please contact our customer support team within 3 days of delivery.
3. Non-Refundable Items
We do not offer refunds or returns for:
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Change of mind or personal preference.
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Incorrect size or colour selected by the customer.
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Items that have been worn, washed, altered, or damaged after delivery.
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Requests submitted more than 3 days after delivery, except where required by applicable law.
4. Refund Process
If you receive a defective, damaged, or incorrect item:
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Contact NIRSHAN customer support within 3 days of delivery.
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Provide your order number and clear photographs or videos of the issue.
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Our team will review your request and provide further instructions.
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Once the claim is approved and any required return has been inspected, the refund will be processed through the agreed payment method.
5. Delivery Policy
We offer complimentary nationwide delivery on eligible orders.
6. Contact Us
For refund-related inquiries, please contact NIRSHAN through our official customer support channels.
We appreciate your trust in NIRSHAN and remain committed to providing quality, elegance, and exceptional service.
NIRSHAN — Luxury Women's Wear
