FAQ (Frequently asked Questions)

Frequently Asked Questions

1. What is the delivery time for my order?

  • Karachi: Orders will be delivered within 2-3 days.
  • Rest of Pakistan: Orders will take 2-7 days to be delivered.

2. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) all over Pakistan.

3. How can I place an order?
You can place an order through our e-commerce store. Simply select the items you wish to purchase, add them to your cart, and proceed to checkout.

4. What payment methods do you accept?
We accept payments via Cash on Delivery (COD). Online payment options are not available at the moment.

5. Can I return or exchange an item?
Yes, we accept returns and exchanges. Please review our Returns and Exchanges policy for detailed information on how to return or exchange items.

6. How do I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number on our website to check the status of your order.

7. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service immediately. We will arrange for a replacement or refund based on your preference.

8. How do I contact customer service?
You can reach our customer service team through the contact form on our website or via WhatsApp at +923366850062.

9. Are there any additional charges for delivery?
Standard Delivery Charges are mentioned on every checkout to ensure the safety and insurance of the parcel.

10. Do you offer international shipping?
Currently, we only offer shipping within Pakistan.

11. How can I change or cancel my order?
To change or cancel your order, please contact our customer service team as soon as possible. Once an order is processed, changes or cancellations may not be possible.

12. Are your products authentic and high-quality?
Yes, we pride ourselves on offering high-quality, authentic Pakistani women’s clothing. Our products are carefully sourced and inspected to ensure they meet our quality standards.